We currently are shipping only to addresses in the United States. Shipping for original art and prints is FREE. Shipping for apparel is $5.00 per item and will be added to your order when you check out.
We take about 2-7 business days to create apparel products and 2-5 business days for non-apparel (posters etc.) products. 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
If you're not happy with your purchase for any reason you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note Art of Jacqueline Drake does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.